ICT Support Services

Outsourcing your ICT infrastructure support provides a cost-effective way of ensuring that you have access to up to date ICT Support Services to keep ICT running efficiently. InfoTech has been providing ICT support services to small and medium-sized organisations (NGOs and GOV) across Tongatapu and the rest of the Tonga for the last twenty years. In doing so, we have grown to become one of the best ICT support providers.

It’s not uncommon for clients to ignore their ICT, which include servers, desktops computers, laptops and networks due to cost. You risk your IT infrastructure to fail, and few small ignored failures lead to a disaster which can cost you more money and downtime that you saved.

ICT support solution for you

We work with clients with their own ICT requirements with a set budget. We help each of our customers to get the best value for the money, and carefully custom builds an ICT support solution to support their ICT needs.

Quick response time with service level agreement

InfoTech, an IT support provider based in Fanga 'o Pilolevu have a team of knowledgeable, well equipped and overseas-based ICT professionals which offers expert ICT Support Services to all type of organisations regardless the size. This suggests that if you experience a server problem, we can instantly respond to make sure that it’s fixed as quickly as possible and you experience the minimum downtime. Our fast response times are a crucial component to the success of our IT support services to clients across Tongatapu.

Quick remote support

To make our response times even faster, we offer remote ICT support services for any problem that can be fixed over the internet worldwide. This rapidly increases response time and save your valuable time and money on call-out fees and allows you to get back to work more quickly. Our remote ICT support services use strong encryption to keep your data secure. Our onsite support experts can only access your equipment if given permission and their access rights are terminated once the job is done. We can also provide you with a recording of the remote session on-demand for quality and monitoring purpose.

ICT setup, install, upgrade or migration

Either you are looking to set up a new ICT infrastructure or support an existing one, we will provide its solution based on your requirement. We will help you get the most out of existing on-premises or cloud technologies. We can manage and support your ICT infrastructure and protect your ICT investment and maximise uptime with our monitoring and maintenance packages.

VPN and Remote Access

Establish fast and secure access for your employees working from home or travelling. We set up secure encryption and provide you with a solution which includes access on most portable devices regardless of the operating system.

ICT security and compliance

We will help you pick the right products or services to enhance the safety to protect your data and network safe from intrusion and network threats. We will recommend firewalls or total security bundles to keep your business IT safe. We provide advice on how to keep your office  fully operational more important, securely.

Expert ICT advice and consultancy

Choosing the best software and hardware for your business can be a confusing & time-consuming task. We offer the best ICT advise and consultancy services to help you pick the best ICT infrastructure to suit your organisation ICT requirement and can save you time and money. We regularly design complete ICT solutions for our business customers, including the hardware, software’s, licenses & security products and services to manage them proactively.

Feel free to call us for a free consultation or request a call back by filling up the request a callback form.

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